FAQs

When will my order arrive?

Delivery times will vary depending on your location and the item you have ordered. This cannot be guaranteed.  Australia wide (including capital cities, suburbs and most regional areas) please allow up to 10 business days. For regional Western Australia and Northern Territory please allow up to 14 business days.

Can I cancel or make changes to my order?

Please call the Emporium Hotel on +61 7 3253 6999 and ask for the online store representative. We will do our best to accommodate your needs.

If your order has already been dispatched, you’ll need to wait until you’ve received your order to take advantage of our 30 Day Returns Policy. Please read our returns and exchanges page for full details.

Do you deliver to my area?

Our postal service - Australia Post, can deliver the majority of items to most areas within Australia.

Floral deliveries are available in the Brisbane region only. Sealy Bed deliveries are only available in Brisbane, Sydney and Melbourne Australia.

Can I get express delivery?

Yes, on most items. Under Shipping method in the check-out, select express post if available for an extra cost.

There is something missing from my order?

Please call the Emporium Hotel directly on +61 7 3253 6999 and ask for the online store representative. Please have your order information at hand.

For any other Emporium Gift Shop questions - please contact the Emporium Hotel directly on + 61 7 3253 6999.